• Prishanna is Exchange only, apart from earrings, due to hygiene reasons.
• Exchanges will not be processed until the items are received in their original condition and packaging.
• Customers are liable to pay for any remaining cost if they wish to exchange for a more expensive item.
• We will not refund the difference of an exchange if a customer wishes to exchange for a cheaper item.
• Exchange requests have to made within 1 week after the customer has received the item in question.
• All customers are liable for their own shipping fees.
• Refunds are not given at any time.
• A replacement item will be sent if there is a manufacturing issue of which an image is required.
• Please send any faulty item images to:
• Faulty claims must be made within 1 week after receiving the item in question and must include
proof of purchase or order number.
• Replacements for faulty images are not guaranteed unless approved by our team.
• Replacements will be dispatched within approximately 2 working days after
we have approved your replacement request.
We take up to 2 working days to process your order.
Estimated shipping times:
United Kingdom: 3-5 workings days
Europe: 5-7 working days
United States: 2-4 weeks
Australia: 3-5 weeks
Custom and import taxes:
Buyers are responsible for any customs and import taxes that may apply.
We will not take responsibility for delays due to customs.